Reporting an emergency
If your repair is an emergency please let us know straightaway by calling 0300 555 0600. You can do this 24Read More
FAQ Group: repairs-service
How do I report a repair?
The easiest way to report a repair is through the My Onward Portal. Here you can tell us about the repairRead More
How long will you take to complete a repair?
Emergency repairs will be attended to within eight hours. For other repairs that can be completed in one visit, we willRead More
What happens when I report a repair?
When you report a repair to us, you will be offered a time for us to carry out the work.Read More
What happens on the day?
Anyone carrying out a repair to your home will have Onward branded ID badges which should be shown to youRead More
What if I have damp and mould in my home?
If you spot damp and mould in your home, please get in touch with us as soon as possible. HeadRead More