What happens if I need extra support?
If you have requirements that mean you need extra support whilst we’re in your home, please let us know whenRead More
FAQ Group: repairs-service
What is Onward responsible for?
As a basic guide, we’re responsible for the repairs to the structure and exterior of your home. This includes thingsRead More
What am I responsible for?
We expect you to keep your home safe and clean, and to make sure that gardens are kept neat andRead More
What if I want to make changes or adaptions to my home?
If you want to make any alterations to your home, you must get permission from us first. Please call usRead More
What if I have pests?
If you are experiencing issues with pests, please get in touch and tell us as much as you can aboutRead More