What is Onward responsible for?
As a basic guide, we’re responsible for the repairs to the structure and exterior of your home. This includes things like:
- Roofs, walls, chimneys, and chimney stacks (not sweeping unless you use solid fuel such as coal)
- Doors, window frames and catches, glazing and window sills
- Gutters, external pipes and drains
- Making good any plastering inside your home
- External painting and decorating
- Pathway steps and other means of access
We’re also responsible for some repairs inside your home, such as:
- Internal walls, floors, ceilings, doors, door frames and skirting boards
- Baths, wash basins, toilets, sinks and kitchen units (but not toilet seats, tap washers, plugs and chains)
- Electrical wiring, sockets, and switches
- Gas pipes and water pipes
- Fitted heaters and fires, fireplaces and central heating installations
- Communal areas and their electrical supplies
- Replacing suited locks in our older persons schemes
We also carry out planned improvements programmes to kitchens and bathrooms and we will be in touch with customers when we plan to do this.